Question 1

How do I book my decorations?

Accepted Answer

First connect with Illiano Event's party coordinator, Natalie Illiano. It is recommended that you text or call 856-656-8111. You can also email questions to illianoevents@gmail.com. (illianoevents@gmail.com.)After discussing your event, she will email you a quote. You would sign the contract and a 50% deposit is required to reserve your decorations.

Question 2

Is my deposit refundable?

Accepted Answer

Your deposit is transferrable. The deposit covers the cost of your party supplies and the labor scheduled to set up and break down your event. Exceptions are made depending on the circumstances. We understand that things happen beyond our control. In those situations we will consider the mitigating factors if you request a deposit refund. Customer satisfaction and a positive customer experience is our top priority.

Question 3

How do I pay my deposit?

Accepted Answer

You must first sign the contract. Look it over to make sure all the elements, date, time, location, balloon colors are correct before signing. You can make the deposit through the invoice portal. To avoid fees it is recommended to use Zelle or Venmo. We recommend not paying with a check.

Question 4

How much time does it take to set up?

Accepted Answer

A minimum of 90 minutes is required to ensure a smooth, seamless delivery and install. We make exceptions and will do our best to accommodate your space and time frame. For at-home, indoor installs, we recommend that our team set up your decorations the day before. It's important we know the party end time to allow enough time for our crew to break down.

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